Getting help

Get help with your account, deployments, inference, or billing.

Contact us

Email support@boardwalk.cloud for account or technical support. Join Discord for community questions. Check service status for active incidents.

Include the details

• Your organization slug and the model ID or deployment ID.
• For inference errors: the x-request-id response header, HTTP status, and error message.
• For deployment failures: the failed phase and check shown in the console.
• What you expected, what happened, and a minimal example with secrets removed.

Never send API keys, passwords, or payment card details. Prompts and completions are not stored in request history; share a sanitized example if it is needed to reproduce an issue.

Common issues

• API errors and retry behavior
• Cold starts and client timeouts
• Credits and billing
• Deployment checks

Security reports

Send vulnerabilities privately to security@boardwalk.cloud. See our security policy for reporting details.