Abuse Reporting & Copyright

This page explains how to report misuse of Boardwalk, a model served through Boardwalk, or material made available through the Service. The rules we enforce appear in our Acceptable Use Policy.

1. Report abuse

Email legal@boardwalk.cloudwith the subject "Abuse report". Include as much of the following as you can:

• The model id, organization, account, API response, or public URL involved.
• Relevant request identifiers and approximate timestamps, preferably in UTC.
• A description of the conduct, the policy or right affected, and the harm or risk.
• Screenshots, headers, logs, or other evidence that does not expose unnecessary secrets.
• Your relationship to the affected person, organization, model, or work.
• How we can contact you for follow-up.

Never send a full API key, password, payment-card number, or unrelated personal data. For an active security vulnerability, use security@boardwalk.cloud and follow our Security Disclosure Policy.

2. What we review

We review reports involving unlawful or abusive inference use; fraud, phishing, malware, or threats; child safety; privacy violations; evasion of safeguards; unauthorized public model deployments; and infringement of copyright, trademark, publicity, or other rights. We may ask for additional information needed to locate the material or assess the report.

3. Copyright notices

If you believe material on or served through Boardwalk infringes a copyright you own or are authorized to enforce, send a written notice to our designated agent. A notice under 17 U.S.C. § 512(c)(3) should include:

• Your physical or electronic signature.
• Identification of the copyrighted work, or a representative list if one notice covers multiple works.
• Identification of the allegedly infringing material and enough information for us to locate it, such as the model id, Hugging Face repository, exact revision, or URL.
• Your name, mailing address, telephone number, and email address.
• A statement that you have a good-faith belief the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the notice is accurate and that you are the copyright owner or authorized to act for the owner.

Designated agent:

• Nicholas Crews, DMCA Agent, Robot Networks Inc.
• 360 3rd Ave, Apt 3, New York, NY 10016, United States
• Telephone: +1 (413) 427-0006
• Email: copyright@robotnet.works (subject "DMCA Notice")

Email is the fastest method. The U.S. Copyright Office maintains its public DMCA Designated Agent Directory.

4. Counter-notices

If your material or model was disabled because of a copyright notice and you believe the action resulted from mistake or misidentification, you may send a counter-notice under 17 U.S.C. § 512(g) to the designated agent with the subject "DMCA Counter-Notice". It should include your signature; identification of the material and its former location; a statement under penalty of perjury that you have a good-faith belief it was removed or disabled by mistake or misidentification; your name, address, and telephone number; your consent to the jurisdiction of the federal district court for the district where your address is located, or if outside the United States, any judicial district where Robot Networks may be found; and your consent to service of process from the person who submitted the original notice or that person's agent.

For a valid counter-notice under Section 512(g), we will promptly send a copy to the complaining party and inform it that we will restore the material in 10 business days. We will restore access no earlier than 10 and no later than 14 business days after receipt unless our designated agent first receives notice that the complaining party filed an action seeking a court order restraining the allegedly infringing activity. Independent lawful grounds, such as a separate safety violation, may still restrict access.

5. Repeat infringers and other rights complaints

We terminate repeat infringers in appropriate circumstances and may consider valid notices, counter-notices, account history, and other relevant evidence. For trademark, publicity, privacy, or other rights complaints, identify the right, registration or ownership evidence where relevant, the challenged material, and why its use violates your rights.

6. Our response

Depending on the report, we may preserve relevant records, request more information, restrict a model, make a public model private, suspend a key or organization, notify the account owner, refer the matter to a provider or authority, or take no action. We may share a report with the affected customer or rights holder as needed to investigate and provide due process, while limiting unnecessary personal information.

We aim to acknowledge routine reports within two business days and urgent reports involving imminent harm, active attacks, or child safety within one business day. Resolution time depends on severity, evidence, and legal requirements. These are response targets, not a service-level commitment.

7. Appeals and bad-faith reports

A customer may appeal an enforcement decision by replying to the notice or emailing the reporting address with the subject "Enforcement Appeal". Include the affected account or model and the basis for reversal. Knowingly false, fraudulent, or harassing reports may themselves violate our policies or law.

8. Law enforcement and emergencies

We respond to valid legal process and evaluate requests for non-public account information under applicable law. We may preserve relevant records when legally required. A request involving imminent danger of death or serious physical injury should clearly identify the emergency, the information sought, and the legal authority for disclosure.

9. Contact

Abuse and rights reports: legal@boardwalk.cloud. Security vulnerabilities: security@boardwalk.cloud.